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What Do You Need First? Your Move in 5 Simple Steps
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How Long Does Crate Production Take? What Is IATA?
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What Services Can We Arrange?
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How Much Does It Cost?
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Where Does My Pet Travel on the Aircraft?
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Crate Setup and Storage
Important Information
Before Ordering
Each original wooden crate is custom-made by hand to suit your pet’s physical dimensions, transportation conditions, and applicable airline requirements.
As these crates are made to order, changes or cancellations after an order has been placed may be difficult. Please read and confirm the following information carefully before placing your order.
A crate that does not fit your pet appropriately may be refused for air transport or may place unnecessary stress on your pet. Before ordering, please measure your pet’s body length, height, width, and weight accurately, and carefully confirm that all measurements and order details are correct.
We cannot accept returns, refunds, or exchanges resulting from incorrect measurements or incorrect order details provided by the customer.
After Your Crate Arrives
Please inspect the crate’s appearance and specifications promptly upon delivery.
If a manufacturing defect is confirmed, please contact us within 7 days of receipt. We will arrange a replacement or repair, as appropriate.
If you request a replacement or repair, the relevant crate must be returned to a location designated by Econo Move Japan. After inspecting the returned crate, we will consult with the factory and determine whether a replacement with an equivalent product or a repair is appropriate.
Cases Not Covered by
Replacement or Compensation
The following cases are not eligible for replacement or compensation, regardless of whether a manufacturing defect is present:
- •Damage or malfunction caused by improper use, negligence, or accidents.
- •Damage caused by a shipping company or incurred during transportation or relocation.
- •Damage caused by the pet, including scratching, biting, forceful impact, or standing on top of the crate.
- •Damage caused by fire, earthquakes, storms, floods, lightning, salt damage, or other natural disasters or force majeure events.
- •Damage resulting from non-household use, commercial use, or continuous long-term use.
- •Normal wear and tear of consumable parts, or damage caused by such wear.
- •Deterioration, deformation, malfunction, or damage caused by storage or use in direct sunlight or exposed to rain.
- •Products not manufactured by Econo Move Japan or our affiliated or partner stores.
- •Products altered, repaired, or modified by the customer or a third party.
- •Wear, damage, or loss of consumable items and accessories.